Some technical support anecdotes are so outrageous that they must be ficticious. Well, photos never lie. (Thanks jefflog.)
This is BrainLog, a blog by Dan Sanderson. Older entries, from October 1999 through September 2010, are preserved for posterity, but are no longer maintained. See the front page and newer entries.
February 20, 2003
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Man, those had me cracking up. Anyone who's done tech support has had to bite their tongue a few times. Thanks.